Frequently Asked Questions
Everything you need to know about shopping with KLEIO
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package is dispatched.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return or an exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, all KLEIO products come with a one-year limited warranty against manufacturing defects to ensure the highest quality standards.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific region.
How can I track my order status?
Once your order is shipped, you can track its progress through the link provided in your shipping confirmation email or by logging into your account dashboard.